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Things A Customer/Client Should Never Hear When Shopping At Your Place ...
Used Car Buying TipsSome of these used car buying tips won't be new to you. Often the trick is just to apply what you already know. ..... Do you know what your customers are hearing? Are you using
"shoppers?" It might be a good idea, along with some employee
training on some specific dos and donts, though I'm not
sure you could even conceive of these things I've been told
recently when out shopping were you to compose a 'don't' list.
1. I could care less. You can write it for $500 if you want to.
This from the convenience-store clerk when I was checking to see
if the limit for writing a personal check was still $50.
2. That's okay, most of the people who shop here are really
stupid.
This when I was shopping in a plant nursery and said I couldnt
figure out how to stake a tomato on the contraption I'd bought
from them.
3. I wouldnt get that if I were you. Its way over-priced. Get
it online at www.buy_it_from_anyone_but_us.com.
With help like that, you don't need competition.
4. Don't buy it. They've fixed it so it can't be pirated.
I continued this fascinating conversation in a chain
computer-store by saying, Oh, do you think Microsoft should
make products and not get paid for them? to which the
salesclerk, excuse me, sales associate replied, Well, you know,
your brother, your friendswink, wink. I hope the manager is
counting the silverware.
5. I wouldn't order the mushrooms if I were you. People get sick
on them all the time.
If they're making people sick, get them off your menu.
6. I really have no idea, lady. This is the worse place to work
you can imagine. We don't get any training.
While shopping in an office supply store.
7. The sales receipt from a fast-food restaurant I was given
that had F*** YOU for stopping at ____ printed on it where the
Thank you for stopping at ____ shouldve been.
Im not making that up. Every managers worse nightmare.
8. If you think its bad now, you ought to be in here on a
Saturday.
This at a home products store when I complained about the long
wait for service.
9. I haven't got time right now.
When I asked someone in a local bookstore chain to help me find
a book. I don't know what they "value" in a customer. I
generally spends hundreds of dollars on books in there in a year
... but not any more.
10. I know he hasnt answered your call. Hes really awful about
that. I shouldnt say that, but he does it all the time and it
drives me nuts.
It drives his patients nuts too and, having found out it's a
habit, not a mistake, I'll be looking elsewhere.
About the author:
Susan Dunn, The EQ Coach, offer individual and executive
coaching, Internet courses and business programs in emotional
intelligence. Visit her on the web at www.susandunn.cc and
mailto:sdunn@susandunn.cc for FREE ezine.
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